Policies, Fees, and Important Information

We understand that plans can change, and we do our best to be fair and flexible whenever possible. Because each booking reserves dedicated time, space, and staffing for your pet, cancellations, reschedules, early returns, and unused reserved time are handled according to the policy below. Payment & Booking Confirmation: Full payment is required at the time of booking to secure your reservation. A booking is confirmed once payment is received. Processing fees and third-party transaction fees are non-refundable. Short-Term Bookings: Short-term bookings include bookings of 4 days or fewer, including day care, single overnights, walks, and drop-ins. For recurring walks or drop-ins, these timelines apply to each individual scheduled visit being canceled. **48 or more hours’ notice before the service start time:** Full refund or credit for future services, minus processing fees. **24 to 47 hours’ notice before the service start time:** Credit for future services, minus processing fees. **Less than 24 hours’ notice before the service start time:** Non-refundable. Long-Term Bookings: Long-term bookings include bookings of 5 or more consecutive days. For recurring services, the cancellation policy applies to each individual scheduled visit or reserved service being canceled, unless otherwise stated. **7 or more days’ notice before the service start time:** Full refund or credit for future services, minus processing fees. **5 to 6 days’ notice before the service start time:** Credit for future services, minus processing fees. **Less than 5 days’ notice before the service start time:** Non-refundable. Early Returns & Unused Reserved Time: Unused reserved time is non-refundable once care has started. This includes early pickups, early returns home, shortened bookings, or ending services sooner than scheduled. These dates and times were reserved specifically for your pet and may have prevented us from booking another client during that time. If we are able to rebook the remaining reserved time, a credit may be offered at Pine & Paws Pet Care’s discretion. Prepaid Packages, Monthly Bookings & Discounted Rates: Prepaid package rates, monthly discounts, and other discounted rates are offered for clients who reserve and complete a set block of care in advance. If a discounted booking is canceled, shortened, reduced, or changed after payment, completed services may be recalculated at the regular non-discounted rate before any eligible refund or credit is issued. Any remaining refund or credit will follow the cancellation policy above. Discounted rates are not guaranteed if the original booking is changed, shortened, reduced, or canceled. No-Shows & Late Arrivals: No-shows are charged the full service amount, except in verified emergencies. Late arrivals may shorten the visit length and do not change the service total. Late pickups may result in additional charges unless prearranged. Rescheduling: Rescheduling requests made before the non-refundable period can typically be accommodated based on availability. Last-minute changes may incur a rescheduling fee or may be treated as a cancellation, depending on timing, availability, and the type of service booked. Emergencies & Exceptions: We understand that illness, weather, travel delays, and emergencies happen. Please contact us as soon as possible if something unexpected comes up. We aim to be flexible and fair in good-faith situations. Exceptions may be made at Pine & Paws Pet Care’s discretion. How to Cancel or Reschedule: Text: 360-592-3208 Email: pineandpawspetcare@gmail.com Refunds, when applicable, are processed within 5 business days. By booking with Pine & Paws Pet Care, you acknowledge and agree to these terms.