Policies, Fees, and Important Information

At Pine & Paws, the safety and well-being of all pets, clients, and staff is our top priority. To ensure a safe and healthy environment, the following policies apply to all services: Vaccinations Dogs: Rabies DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus) Bordetella (required for boarding, daycare, group walks, or field trips; must be administered within the last 12 months) Cats: Rabies FVRCP Proof of current vaccinations must be provided before your pet’s first service. Puppies and kittens must be fully vaccinated for their age before attending certain services such as boarding or daycare. Parasite & Preventative Care: Pets should be on regular flea, tick, and heartworm prevention as appropriate for their age and species. Proof may be requested. Health Notices & Symptom Reporting: Clients are required to notify us before each service if their pet is showing any signs of illness, injury, or behavioral changes. Common examples include, but are not limited to: - Vomiting or diarrhea - Coughing or sneezing - Lethargy or appetite changes - Signs of pain, limping, or injury - Skin issues or infections - Parasites (fleas, ticks, worms) Pets displaying symptoms of illness may have their service rescheduled, adjusted, or refused for the safety of all pets and staff. Contagious Conditions: Pets with highly contagious illnesses (e.g., kennel cough, parvovirus, ringworm, giardia) cannot attend any service until cleared by a veterinarian. Medication & Special Health Needs: If a pet requires ongoing medication or special care, clients must provide clear instructions and all necessary supplies. Failure to provide necessary health information may result in service refusal. Emergency Care: In the event of illness or injury while your pet is in our care: We will follow the instructions provided on your intake form, including: 1. Contacting the primary client first 2. Contacting a secondary emergency contact 3. Seeking immediate veterinary care If we cannot reach you or your designated contact and your pet requires urgent attention, we reserve the right to seek veterinary care immediately at the owner’s expense. All veterinary decisions are made with your pet’s health and safety as the top priority. Liability: While we take every precaution to provide a safe environment, owners assume responsibility for their pet’s behavior and health. Pine & Paws is not liable for illness, injury, or property damage except where required by law. Right to Decline or Discontinue Service: We reserve the right to decline or discontinue service at any time for any reason, including but not limited to: - Unsafe or aggressive behavior - Illness or signs of contagion - Unsafe conditions in the home - Repeated policy violations - Situations that compromise staff safety or animal welfare Behavioral and high management needs: Some pets need a higher level of support to stay safe and comfortable in a home setting. This may include increased supervision, structured management, or special handling. Examples can include separation anxiety, reactivity, escape risk, or frequent indoor marking. If a pet requires a higher level of management than a standard booking, Pine & Paws may apply Special Care pricing, adjust the care plan, or decline or discontinue service if needed for safety. We will communicate with you in advance whenever possible and will confirm any changes before continuing care.